Renewing contract without my consent

[Adagarca]

Today I called Verizon support To see if I could change my services to just internet because I barely watch tv or use the phone service I knew my contract was supposed to be up by June so I was planning ahead asking about prices I asked the lady on the phone when my contract would be up just to make sure and she tells me that my contract is up in 2019 !!! I ask to speak to a supervisor she puts him on the phone and he tells me that they sent me an email that I did not receive and that I never confirmed so they assumed that meant I wanted to renew my contract I’m so angry this is a complete scam to rob hard working peoples money 

[LawrenceC]

Hi Adagarca,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.