Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have looked for many ways to try to speak to a real customer service representative at Verizon , When I log into my account there is a message that my contract is expiring in a few weeks and I should renew right now.
Before I renew, I have questions that cannot be answered by your automated system and will not renew my contract until a representative from verizon contacts me.
A company the size of Verizon should be able to provide excellent customer serivce. Their online help stinks and the inability to speak to someone at the company is really unacceptable. You may think all your customers are the young generation that does everything online but there are many of us who long for the traditional, old way of doing business and apprecipate companies that value their customers. Verizon's lack of service clearly indicates that they do not value their customers.
This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly at 1-800-VERIZON.
I suggest that you do not voluntarily renew your contract. If you do you will be at a disadvantage, I signed up as a renewal with Verizon and it was almost immediately trouble. They changed their payment/disconnect period so that i cannot pay two months at a time any more as I used to do. If you sign up as an existing customer you really lose any leverage you have, wait for them to pursue you or sign up with a special offer only. Or switch to a different provider if you can, that is the only way to retain any leverage with these companies and their lack of customer service. They only care about landing new customers.