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Repair Status
Bellearielparis

I have been without phone service since 4/2/17; High Speed Internet down to a crawl.  I called on 4/3/17; given "earliest" repair date 4/7/17 by 9:00 PM.  Was told it was a Verizon line problem, so I did not need to be at home.  All I want to do is verify the Repair Status, but that site only works if you have FIOS.  I cannot find anywhere I can ask this simple question on line.  Funny thing...what worked was my payment on 4/3/17.  As my call was handled by a robot, I am concerned that no one will show up on Friday.  Maybe Verizon, my Internet provider, is busy looking for customers to share my search history with!

Does anyone know how I can verify my repair appointment on line?

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Re: Repair Status
kh-gary
Moderator
Moderator

Hi Bellearielparis,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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