Today I realize that if your complaints are directed to the correct person, something can and might be done. I logged a complaint about Verizon not standing by their word and giving me what they offered. The verizon corporate office contacted me within 24hours and my issues were resolved. We came to a reasonable compromise and I am looking forward to my experience with the company. Thank you Verizon, you showed me that you do care about your customers.
Hello, Sweeta.
Good for you. I have a similar complaint about transparency and borderline unethical practices with Verizon FIOS. After talking with four customer service representatives and one supervisor, I am questioning if Verizon is delibrately lacking transparency or if I simply have not reached the "correct person." I just filed an informal complaint with the FCC, not so much for my case but to raise awareness of Verizon's questionable practices. I'd encourage others to do the same.
Congrats on getting a reasonable compromise!
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