Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have been with verizon fios for over 20 yrs , and with cellular service for more than that. I am being charged for a router I never received. I upgraded, received a new router, returned the old one ( i have receipt) but was billed for a 2nd one - its 175.00! On May 17th I spoke to a seemingly competent woman whom I thought solved the issue and wrote a " ticket" for this to be removed from my bill. 5/31/21 I get an automated text ( like I always do) that my bill is due for 200.00 + the prior bill. I "chat with an agent", tell them about the ticket and the agent seems to understand, directs me to "approve " the credit via email, and done. My family comes home and informs me our choice cable channels are gone. I " chat with an agent " again. I learn that not only did I " approve " a change in service ( I did not read line by line- I saw the corrected bill which looked right and continued) but also an upgrade to my internet speed! These two options were never disclosed to me. My only concern was the equipment charge be removed. I tell this to the agent and request my cable channels get reinstated " I can't do that, if you want them back, it's now a different price " OMG, He quotes me almost a 50.00 higher monthly bill to get my original cable plan ( now only a few hrs gone) back! This is scammy and borders on an illegal, bait and switch tactic. The agent tells me to go approve the equipment credit but what you're really approving is a total change to your plan. Three hours later with three different Cust service reps and countless apologies and nothing is fixed. At one point I was asked to list all the channels that are missing - I don't think anyone has those memorized. This is horrible service. I repeated myself at least 8 times with my story, even though I was assured at least 5 times that " permanent notes about this are in your account record" Who is overseeing these texts or " monitoring these calls for quality assurance" I assure you quality is most defin not a part of your mission statement. I am angry, I am educated, I am going to submit this complaint every way / where I can to get resolution
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