Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have cancelled my Verizon service after many years.
Verizon sends me a box to return the equipment. I send everything back, one receiver and one cable card all in the same box. They received the receiver but lost the cable card. Get many emails, letters and calls asking me to return the cable card. Every time I tell Verizon it was in the same box as the receiver. I'm promises Verizon will fix this and I will not be charge for the card. But I was charge and Verizon will not refund my money. The FCC? The BBB? What else can I do when a company like Verizon does not keep their promises?
Google the Verizon loses returns and bills customer ploy. They do it mostly in the wireless side but it happens on the Fios side as well.
The issue is that Verizon sends the return label so the issue is between Verizon and the returns shipper.
in the past it was returned via the postal service which is terrible. Then it was the UPS which gives a $100 carriage loss built into the ICC regulations. And only Verizon can collect this money and more if the parcel is insured for more.
However since they have your billing information they like to ding the customer. And if the package says it was delivered and someone stated the contents were not complete it then becomes your word against theirs.
This issue has been escalated to a Verizon agent.