Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Back in September, I cancelled Verizon. I requested boxes, they were given to me at my home, I packed up all the equipment (because why would anyone want to keep any of it??) and had UPS collect it right from my home.
Over a month later, a bill shows up for $454.08. Unreturned equipment.
Now, I did adult fail and not keep any of the verizon papers I pulled the return tags off of-- but they have their own tracking number that shows it was picked up (as the UPS guy scanned it right in front of me). So I know, that they know, it was picked up.
I contested this, and before it could be cleared up-- they had already passed it on to CBE collections. Their answer? Write a letter contesting the charge. Well, I did that too, and no use.
Now I'm able to log back into verizon and see the charge. The Live Chat agent, rudely tells me I should have a tracking number, or just have UPS look it up. Well, UPS tells me the shipper (of the boxes and labels) has that information and they have no way of looking up the pick-up.
If Verizon wants to provide me the tracking numbers on the boxes they sent to me, so UPS can look them up, no problem.
I am sick of chasing this debt around. It's dragging my credit score down, too.
We have sent a message to the department that your issue was escalated to in December. You should hear from them directly.