Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I returned a cable card last summer, however I am still being charged for it. Why?
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I just returned my DVR over week ago but Verizon said they haven't received it yet in their last posting to me?
I had to retype the tracking number to them (number issued by verizon on their return label sent to me??....
Then had to got UPS and track it myself to provide the PROOF OF DEIVERY TO VERIZON warehouse/receiving.
Answer -- You need to babysit and track everything yourself because for a high tech company, verizon needs to improve customer service.
- A Long Time Verizon Customer that has promoted them for MANY years.
Thank you for offering.
I was on private chat with tech support on the original issue that led to this issue -- took me 2 weeks on tech support chat to get it and this one resolved.
My public reply to above customer comment is to share info with other customers that they need to follow up on returns to Verizon...can't just return and follow directions and assume all will be correct.
They need to actively followup and ensure credit has been given, and old equipment is removed from the network under our name so it doesn't continue to cause glitches with new equipment purchased.
Felt it was necessary message to help other customers get their existing return issues resolved...and help prevent future customer return issues from assuming they don't need to follow up on returns once they label and mail it.