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Returned Equipment - reported as paid collection

I returned my FIOS equipment and despite numerous calls and promises could not get Verizon to credit my account.  Only happened after I contacted the PUC. Now my account balance shows a $42 credit so obviously I never owed you anything.  However, to add insult to injury Verizon reported the account as a paid collection and dropped my credit score by 100 points.

I need this resolved immediately and this practice needs to stop.

Re: Returned Equipment - reported as paid collection
Community Manager
Community Manager

Hi wkgolfer,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.