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Returned Fios Equipment but keep getting asked to return
igaries
Newbie

I recently moved and transferred my Fios service to my new home.  I was asked to return the old equipment, which I did using the pre-paid UPS label. That was several weeks ago.  

I keep getting reminders that I need to return my equipment or I will be charged up to $650 per each device.  I have a tracking number that shows it has already been delivered and there is a signature that I can provide.  

From reading the forums, there have been other customers that have encountered the same problem.   Can someone from verizon check this for me? 

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Re: Returned Fios Equipment but keep getting asked to return
ElizabethS
Champion

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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