Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
In April 2019 I was told by customer service I needed a new modem because I complained of intermittent internet service, and the modem would be provided gratis by Verizon. It arrived April 23rd 2019 and did not solve the problem (symptoms were no different than old modem), plus I was charged $59.99 for the modem. I called Verizon on May 20 to complain about the charge and lack of fix, and was provided a return address label to send modem to Alburtis PA for credit. It was delivered to PA via UPS on May 22nd 2019. Customer service promised I would see the charge removed on my next bill in June. On June 14th the bill arrived and not only was I still being charged $59.99 for the modem, a late fee of $5 had been added. On June 14th I called customer service once again (in the Phillipines) and was told the fee would be removed by the time of the July bill. Today, July's bill arrived and now I have the $59.99 modem fee plus two separate late charges of $5 each. At this moment I am on hold with customer service for two hours and six minutes. I am afraid that collection agencies will soon be calling and my credit score will suffer. Verizon customer service has been dishonest with me for months now. This is fraud.