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Returned router, but still being charged rental fee.

I returned my Quantum Gateway router via a return kit 3 months ago (I purchased my own unit).  However, for the past 3 billing cycles I am still being charged the $10 rental fee for the router. The past 2 months, I contacted Verizon about the bill and they confirm the router return was received and issue a credit for the fee. I do not want to have to keep contacting them every month to re-explain the situation over again to get the fee removed. How do I get Verizon to stop charging me the rental fee every month?

Re: Returned router, but still being charged rental fee.
Community Manager
Community Manager

Hi nechrid,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.