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Reward Points
atorr62
Newbie
I upgraded to the multi-room dvr around 7/10 and I still haven't received my 250 reward points. All I get is a run-a-round.
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Re: Reward Points
LawrenceC
Community Manager
Community Manager

Hi atorr62,

Have you spoken with a Verizon representative about the rewards points?  If so, what did they tell you about when you could expect to receive them?

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Re: Reward Points
atorr62
Newbie
I spoke with customer service middle of this month and they were supposed to be on the first billing cycle and they're still not there
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Re: Reward Points
LawrenceC
Community Manager
Community Manager

Hi atorr62,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: Reward Points
Verizon_Support
Customer Service Rep

atorr62, due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,

 
^Matthew

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