Router Rental Fee - Charged for returned Quantum Router

[Pleak]

Hello,

Has anybody returned the Quantum Router and used your own equipment to save on rental fees? I was informed that once the item has been returned, it should take 2-3 billing cycles for the rental fees to be removed from billing. As of now, it's been at least over a year and a half and no changes ever since. Seems like Verizon will charge you regardless of the equipment you return. Seems like there's no real change management between returning the equipment at a Verizon Store versus shipping it back at one of their office locations.

[Cang_Household]

That does not sound right. Do you have the return receipt? Once an item has returned, the rental charge should be waived immediately in the billing system.

[Pleak]

Yes, I have a return receipt for the returned rental from the FIOS store. 

[LawrenceC]

Hi Pleak,

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