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Run-around for Credit Balance Refund
msung
Newbie

I moved and cancelled my Verizon service (after actually being pretty happy with the FIOS service) and my new residence does not offer Verizon. Everything was paid up and Verizon went ahead and charged me an extra amount on my credit card, so now I have a credit (negative) balance.


I have called several times to customer service and they assured me my refund check should have been mailed out 4-6 weeks after cancellation.  It's now been ~10 weeks and I just get bills with a negative, or credit balance. Calling to customer service just gets me the run-around...  someone actually transferred me to a Spanish language call center probably for fun.

My balance is only ~$85 but it is so annoying how Verizon treats "customers" they no longer want to keep... I was also horrified to see how many people this has affected (from these forums!) and would urge others to speak up if you have had the same problem.  -- $85 x hundreds of thousands of customers adds up to a lot.

Any other ideas or actual people/suggestions to help one collect back what's rightfully theirs?  I was also thinking of "disputing" that final charge with my credit card company, but that's a whole set of extra hoops I shouldn't have to jump through because of Verizon's business practices...

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Re: Run-around for Credit Balance Refund
ThiaB
Contributor

Hi msung,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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