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Samsung prom offer isn't working, I've already contacted customer service and still nothing
lamapp
Newbie
‎01-20-2019 12:11 PM
My reward does not work
Comments: on Friday 1/5/2019 I spent 90 minutes on the phone to have my $200 Samsung promo credit fixed. It was escalated to a  Customer Service Support supervisor. Currently it still says we have redeemed it. We haven't. I would like to purchase a samsung product before it expires at the end of this month. Please advise.
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Re: Samsung prom offer isn't working, I've already contacted customer service and still nothing
LawrenceC
Community Manager
Community Manager
‎01-20-2019 01:21 PM

Hi lamapp,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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