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Security Deposit double charged for Fios

Signed up for Fios and agreed on the $125 security deposit but account was put on hold for ID verification. After that was done I had to speak to a rep to finish the order in which they said you need to pay the $125 security deposit and the first one would be refunded after 3-5 days. Both charges are still there and no refunds has been given after 2 weeks for one of the security deposit.

Re: Security Deposit double charged for Fios
Community Manager
Community Manager

Hi acwm,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.