I don't know how you can on August 11 tell someone that the earliest repair date you can give them is August 20, then you miss that repair date, then you re-schedule it for August 31. Does that make sense to you? Here is a suggestion: If you miss your scheduled appointment for August 20, call the customer and get there August 21 or as soon as the customer can accommodate you!!!!
We apologize we were unable to make your installation appointment. A Verizon representative will contact you to set up another appointment as soon as one becomes available. We apologize for the inconvenience.
welcome to Verizon. i had 3 appointments over a six week period, one of which i had to miss work for, and all three times nobody ever showed. i never even received a call to reschedule let alone a call letting me know they wouldnt be making it!