I contracted Verizon Fios on Dec 16th and I was promised by the agent that my 99 set up fee would be waived.
She said it would show in the email she sent, but it would be removed from my bill.
It did come on my bill and I called to complain but they said that there is no such thing as a set up fee waiver. I asked them to go back to the recorded line of when I contracted the service to check what I was promised and they REFUSED to do it.
I looked online and other people had similar issues - it looks like the company incentivizes agents to lie to clients...
Let me know how I should proceed!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
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