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Setup Fee Not Waived

I signed up for Verizon Fios at my new apartment. When I mentioned that there was an online deal, of waived $90 setup fee, and $10 off per month, I was told over the phone that I could just order over the phone and have this noted on the account. No need to start over online.

Now after arguing for 45 minutes with Verizon, they said they won't honor the activation fee being waived! They even see the $10 off, but said the representative didn't write anything, so they offered to only charge me $45. (Thanks, that's not the point).

I can't possibly stay with them after this, it's such an insult after years as a mobile family plan and multiple installation residential customer of theirs. Over $500 a month goes to them each month and they're being so petty. I feel totally taken advantage of. The supervisor and call center person were totally unsympathetic.

It's going to be such a pain to get phones switched and install other companies at the apartment. Is there anything I can do to straighten this out before I have to start this ridiculous journey?

Re: Setup Fee Not Waived
Community Manager
Community Manager

Hi mercman,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.