I have been a Verizon customer for over 10 years. I recently moved and started service at my new home while renovations were being completed I maintained my service at the old home essentially having two accounts.
I called to terminate service from the previous residence paid my final bill and turned in equipment. Approximately 1 month later, I get a bill for $17,775.35 and the bill states increase in phone services. I have called and spent hours on the phone and no one agent can tell me what the $$17,775.35 is for or have enough sense to know that it’s impossible to have a bill in that amount for one month. While I have been told there will be an investigation that could take 7-10 days I am extremely angry that I am now receiving phone calls about the bill and disappointed that after many years as a loyal Verizon customer my initial call was met with limited initiative or enthusiasm to help resolve. I am looking for a way to escalate this issue to Verizon Corporate to expedite a resolution and ultimate removal of the excessive fees on my bill.
Hi MeRand
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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