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Someone drained my gift card balance
usethevz
Newbie

Hello,

I have a $500 Verizon gift card that I was given. It looks like someone used it twice or three times and drained a majority of my balance, first down to $349.50 and now to the current balance of $15.50.

Could someone reach out to me via PM so that I could get an activity report on this gift card OR; at the very least, indicate to me that this gift card WAS NOT redeemed under my Verizon account? I can provide my Verizon account number. Thank you for your time!

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Re: Someone drained my gift card balance
LawrenceC
Community Manager
Community Manager

Hi usethevz,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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