Statement shows $0 balance but sent to a collection agency

[David59591]

My high speed internet/landline account was associated with telephone# [private information removed].

I closed the account a few month ago. There was a mistake on the original bill, and Verizon made the adjustment by crediting me $57.46. I paid off the remaining $20.28.

However, I recently received a letter from a collection agency, stating that I owe Verizon $31.49. According to my Verizon online account and the last Verizon statement, I have a $0 balance.

After talking to Verizon on the phone for hours yesterday (kept getting transferred), a Verizon representative told me I would receive a call today, which never happened. Since I am serving in the military, I have to report any incident that involves collection agency to my commander. It's really a headache that I have to deal with this issue for only $31.49.  Can someone from Verizon please let me know if my credit is ruined and how to fix this issue?

[kh-gary]

Hi David5959,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.