Still being billed after cancellation in November

[Kat9730]

I’m still being billed after cancelling both internet and phone in November. I’ve called customer service multiple times about this and have been told by every customer service representative that it is taken care of and I should no longer receive a bill. I once again received a bill for a ridiculous amount. Has anyone been able to rectify a similar situation and if so, how? Thank you.

[jonjones1]

Contact your states Public Utilities Commission or Public Service Commission via a google search. Have them get involved. 

you can also file a FCC complaint http://www.fcc.gov or file a better business bureau public complaint http://www.bbb.org they should get verizons attention.

good luck

[LawrenceC]

Hi Kat9730,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.