Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
In September we cancelled 2 SD STB (very old), and within the week returned them, in person, to a Verizon Store located nearby, and received a receipt that both STB were returned. In October they were still on the bill, I contacted Verizon Service, via online chat, and we were credited for October and told to wait, they would be processed. In November I called Verizon Cust. Service, and spoke with a woman who said that they hadn't been matched, and that she would issue a return code, and mark them as returned. In December, they still appeared on our account, we are still being billed, and I called again. That Customer Service agent, and her supervisor, opened a "Ticket", for which we have had no follow up, and now almost 5 months later, the 2 ancient SD Set-Top Boxes are still showing up on my account, and my monthly bill. I have a receipt, a transcript from my October exchange, and a Ticket number from the December Exchange, but nothing has happened to remove the old STB from our account. I have run out of options.