Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I am facing what seems to be a common issues for FIOS customers on this forum -- the dreaded 'Your order is pending' error message when trying to view / change service plan options. My service was installed 2 weeks ago, and I was immediately dissatisified with the channel selection for the bottom tier TV package I had chosen. When I logged into the My Verizon web page to view other TV package options, I was given the error message that I have a pending order and cannot make any changes until it is complete (which is estimated at 5 minutes). What a joke -- that was 2 weeks ago! I have called in several times in the hopes of being able to cancel the pending order, but it seems no one I've talked to can find a pending order in the system, and yet both the website and the My Fios app insist I have a pending order and cannot make changes. The first time I talked to someone the day after installation they indicated there was a pending order and they would cancel it. I waited a few days, and when nothing changed on my account I called back. That time the person told me they didn't see a pending order, and that it must be something e-service could help with. After being transferred to e-service, they said they only help with accessing web services, and since I was able to log in fine that they couldn't help with a pending order and sent me back to talk to another customer service agent. This agent informed me that they too could not see a pending order, but the reason I was seeing the error message was because the website and the app were both in the process of being updated, and I should check back in 24 hours. I didn't really believe that, but I said ok and waited another 2 days before checking again. It has now been over a week since that call, and still nothing has changed on the account -- I still have a pending order and cannot view other plan options nor make any changes. I do not understand how something so simple can be so hard to fix. The ironic thing is this has prevented me from upgrading my service from the lowest tier TV plan I had chosen -- you would think Verizon would be eager to take more $$ from me! I am really regretting my decision to switch from Xfinity to FIOS!
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