Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu

Internet/cable went out Friday. Said they would send a tech Saturday. Tech came out, said the problem was outside on the telephone pole. Did they send anyone out to fix it? No. Did they send anyone out Sunday? No. Come Monday, they finally show up. Apparently the techs don't talk to each other or read each other's notes because he wasted time discovering what I already knew.

Finally, the guy who climbs the pole shows up. So the tech tells me it's all fixed. Go to work, come back, and........... No TV. Now, since the customer has to accommodate them, it won't get fixed before Wednsday. Really, five days wasted. They can certainly have no problem collecting the monthly bill on time. but fixing something....... Why should I not go to Comcast?

Re: Support

You could call and ask for credits for days you were out.

however Verizon will try and say service personnel never made a notation of total service outage so that will probably go nowhere.

write back and let me know if you received your 5 days credit.