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TV services changed without my authorization, what can I do?
DaudiNY
Newbie

Verizon changed my TV plan without my authorization. I called to change it back to what it was and they want to charge me a prorated fee to change it back to what it was originally. Customer service over the phone is not helpful. She admitted it was a system issue that but she insists thea i have to pay prorated fees to change it back. I refuse to pay extra for thier mistake.

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Re: TV services changed without my authorization, what can I do?
LawrenceC
Community Manager
Community Manager

Hi DaudiNY,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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