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Talking to a Manager at Verizon

Is there a secret to getting Verizon management to respond to inquiries about billing issues?  I keep getting the run-around from the reps I've spoken with.  They will get back to me, but they don't.  And now their Philadelphia Customer Service Voicemail Box is full, so I can't even leave a message.  Can anyone provide some guidance for talking with a manager?

Re: Talking to a Manager at Verizon
Community Manager
Community Manager

Hi mikwilpar,

Could you please let us know what issue your are having with your billing?