Why are your customer service and tech support personel not aware of your own system outages? I spent over two hours on the phone ( and incurred at least a half day of outage as I later received indications from individuals that my phone was not working) with three separate verizon representatives who finally determined the only solution was to have a service tech visit the next day. Later that same day/evening the problem of no internet and no telephone service resolved itself without any further action. I cancelled the service call - That was easy!
Additionally you make speaking to an individual for suppot very difficult, forcing individuals to have long wait times only to receive unsatisfactory results.
One more note: After receiving my most recent bill which included a monthly increase I was advised that I may be receiving an increase for the current services?? I would love to know your managements position on such horrible support and billing techniques.
@Techguy1 wrote:
Why are your customer service and tech support personel not aware of your own system outages? I spent over two hours on the phone ( and incurred at least a half day of outage as I later received indications from individuals that my phone was not working) with three separate verizon representatives who finally determined the only solution was to have a service tech visit the next day. Later that same day/evening the problem of no internet and no telephone service resolved itself without any further action. I cancelled the service call - That was easy!
Additionally you make speaking to an individual for suppot very difficult, forcing individuals to have long wait times only to receive unsatisfactory results.
One more note: After receiving my most recent bill which included a monthly increase I was advised that I may be receiving an increase for the current services?? I would love to know your managements position on such horrible support and billing techniques.
https://www.verizon.com/about/our-company/executive-bios
The above link is a good place to start.
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