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Temporary account pin
a3voices
Newbie

Hi,

I'm trying to get full access to my Verizon account, and it says I need a Temporary Identification Code. It only gives me one option to receive it which is "U.S. Mail to the address on record for this account." When I try to submit for this option, it always says:

"Unable to process your request.

Please try again later."

How can I get this pin? Please help me.

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Re: Temporary account pin
LawrenceC
Community Manager
Community Manager

Hi a3voices,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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