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Termination fee

I was told when I renewed our contract in February 2018 that I would receive NetFlix for free.  I called today to find out why I did not receive promotions code, and was told NetFlix was not part of original order.  Stupid me for relaying on the word of Verizon customer service.  I spoke to several representatives and some told me yes I should get NetFlix for free, but when I tell other representatives this I am told contract does not state it.  

So fed up, hence my sign on name, I want to terminate contract.  Regardless of how many years and thousand of dollars you have given Verizon over the years, they refuse to waive the termination fee.   This is ridiculous.

Re: Termination fee
Community Manager
Community Manager

This issue has been escalated to a Verizon agent.