Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
They won't change my last name

I got married in Oct & in Nov I called Verizon Fios to change my last name. The lady said she did change it & my married name will show up after 2 billing cycles. I just saw my Feb bill for this month it still have my old last name, not my married name. I chat with support and they said I have to call but I did and the lady did nothing!!!!!!!!!!! 

Re: They won't change my last name

If you need to change your account name because your name is legally changed, you do need to contact a representative through phone at 1-800-VERIZON (18008374966).

For more information, please visit