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Tile link for AMAZON PRIME/ECHO not found

Hello.  I have received my email to redeem my free year of amazon prime and a free echo.  I have logged onto the my verizon page multiple times as well as access the app on my phone.  I do not see a link anywhere.  I have called, only to be tranferred between departments with no further assistance.

Please let me know where I go from here????

Re: Tile link for AMAZON PRIME/ECHO not found
Community Manager
Community Manager

Hi kittiekatmama,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.