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Told My Account Has No Promo Code for the Giftcard I Was Promised
Kportugal21
Newbie

I want to know who I can speak with from the complaints department regarding the disspointing and horrible experience I had today my call also included a discussion with a rude unempathetic manager. I signed up for services and was told that I would qualify for the $250 promo offered qwhen you sign up for triple play and verizon wireless. I called within 30 days of signing up to confirm that my account qualified for this promo and I was told, after my account was reviewed, that it was. I called twice more in Spetember to makle sure I was on track and that I didn't need to do anything additional and spoke to 2 additonal reps who confirmed that after my on time payment of Septmeber, when the Ocotber bill generates I would have the gift card sent to me. NOW I called today to see if in fact the giftcard was mailed and I was told my account has no promo code for the giftcard! I spoke to a manager, a "Ms. Ray" from the Northern NJ Office, who has no customer service experience, who couldnt' even really empathize with my frustration and dissapointment who claimed she is not "responsible" or "can't say" why FOUR other reps stated otherwise, stated I should be receiveing it the gift card because "she wasn't there during the call" and that i was provided "standard answers". Really??1 is this what Verizon chalks it up to now? " I wasn't there" and "I didn't know" from a manager?! I get told conviniently, way after  I can cancel my serivces and explore other companies with different promo offers that "I don't qualify" and someone should have actually done their job during my first call before the first 30days? I want to kow if under this deceotion of multiple representaitve, which I have the screen shots of the calls to Fios, can I be release from the contract and cancel my services without penaly? How can you train managers to provide such asnwers and state I can't speak to someone else? I have to write a complaint letter. None of this is acceptable and I want to know who can I escale this issue to! I had better things to do and better promos to take advantage of had the correct info had been provided during my initial call in August of this year.

Please let me know 

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Re: Told My Account Has No Promo Code for the Giftcard I Was Promised
LawrenceC
Community Manager
Community Manager

Hi Kportugal21,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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