Transferred five times in one call and no resolution on Refer a Friend promotion!?

[Elledubs]

Verizon keeps sending me emails that loop me to the front page rather than sending me somewhere that I can register for the $50 Prepaid Mastercard promotion from the Refer a Friend promo. I've spent a total of probably 2-3 hours on hold for this issue after being transferred again and again, each department claiming they couldn't help me. I got fed up and asked to speak to a supervisor before explaining the same issue and providing the same information after being transferred back again to the same department - was put on hold for 20 minutes and then randomly disconnected after a miserable waste of time and energy. Every person made me explain that the card I'd been sent had already been activated because that was part of a sign-up promo for a VISA card. Two weeks ago (at least) I called to look into it because I'd been signed up for auto-pay and paid my bills on time for two months and it was time to receive the promo they should have made good on. The woman told me I should get it in two weeks even though she couldn't check on its status at the time. I asked if she'd documented it in my file, she said yes. Yet no one could find a record of it.

If Verizon doesn't take care of this ASAP I'm canceling our account, I've already spent a horrifying amount of time with their customer service line on hold and I never had these issues with Xfinity. I'm about to tell everyone I know about the worst customer service I've ever experienced. 

[LawrenceC]

Hi Elledubs,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.