Tricks and lies.

[Naderk]

My movie package discount ended and I called Veriozn to remove it.  This is how my ervices looked like:

The call went to India and some guy I could hardly understand said - I will set you up with a special package and you will also get a $400.00 Visa card.  I asked him if he is sure of it and he assured me that was the case.  He put me tru a recording and supposedly I got a new deal with $400.00 Visa card coming soon.  

I called Veriozn back to double check this deal - because based on what I could read - the $400.00 Visa card is for new accounts only.  I was right and the Indian Customer service guy had LIED.

I asked to cancel this whole thing I went through with the Inidan call center and be put back to what I already have ( 10 months remaining).

They did that but the new contract remined in place:

****************************************

They lied and sold me a contract which did not have all they said - (e.g. $400.00 Visa Card ) and when I complained and wanted everything to be put back the way it was - They tell me It can not be becuase I fell for the lie and now have a new contract.

This is unacceptable - I had no plans of switching to another provider but I will now.

[LawrenceC]

Hi Naderk,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[Naderk]

No one has contacted me in 8 days.  Its really easy to tell everyone here "Sorry An agent will ... "

It even could be automated.  However no action has been taken by your team.

[ElizabethS]

Thank you for that note. We will send an alert to the Ecenter.