Triple Play $79.99 a month for one year and $89.99 a month for months 13-24 (plus taxes etc.etc)

[Syl10]

We ordered this in December 2013. I do understand that the bill would be higher after the first year but got a shock when it was $140. Found out Verizon charges $99.99 for the Triple Play Bundle instead of $89.99. I still have copy of the December 2013 advertisement as proof that second year should be $89.99.

Online chat with Verizon rep did not resolve anything. Rep kept referring to invoice saying we lost the

the following discounts 

Bundle 12 Month Credit through Dec 30, 2014  -  $10

Holiday Season 12 Mo. Credit through Dec 30, 2014 - $10

which brings the new bundle price to 99.99 instead of 89.99.

I understand that these two discounts expired but shouldn't they have put in a new discount to make it to the $89.99 as promised.

Not a happy long time Verizon customer

Does anybody have the correct mailing address to pursue this matter?

Thanks

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.