I spent 3 hours on the phone last week, only to be cut off during my 4th transfer, trying to get my "One Bill" separated back to being 2 bills. My work was giving me a hard time for reembursement of my wireless charges, so they asked me if I could get a wireless only bill for them, which seemed easy enough, but has been impossible to achieve. In the beginning, I thought it would be a good idea to have one bill rather than 2, but its been a total nightmare. For starters, you cant use any gift cards to pay your bill because for some reason, they wont allow it. Its funny, they dont mind sending a bill together, but why cant you pay your bill with a Verizon Wireless gift card. I mean, if I cant pay my bill with it, as they advertise, what good is it. Also, if you have a question or issue on one part of the bill, it better be resolved in a hurry or you risk ALL of your services having an issue. I really was determined to get the bill separated the other night, but Im afraid, when you start a call at 8pm, then get cut off during your th transfer at 11pm, I had to draw the line. I never post comments online, but this time really frustrated me and I want help. I cant spend another 3 hours on the phone for nothing. Please help!!!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
