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Trying to change or cancel my current plan 3 days... forever on hold
dcitguy
Newbie
‎03-21-2018 03:24 PM

I'm now on hold for the 3rd time trying to get through to someone to either cancel or change my service.  (844)837-2262 waiting 1hr30min so far today.  Making me call someone to do this, in 2018, is ridiculous! 

How can you require someone call a phone number to cancel, then never answer it??

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Re: Trying to change or cancel my current plan 3 days... forever on hold
jonjones1
Legend
‎03-21-2018 03:42 PM
@dcitguywrote:

I'm now on hold for the 3rd time trying to get through to someone to either cancel or change my service.  (844)837-2262 waiting 1hr30min so far today.  Making me call someone to do this, in 2018, is ridiculous! 

How can you require someone call a phone number to cancel, then never answer it??

Yes it is. They answer the get service number in seconds. To cancel service or get assistance takes forever. 1-800-VERIZON is all I can tell you.

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