Trying to discontinue my account!

[bobatly]

Hi.  I have phone and internet service with Verizon.  I just switched both to other carriers.  I am trying to cancel my account.  I called customer service and they told me that they both will cancel automatically.  But she could not provide me with any cancellation number or anything.  My on-line account still shows both as active.  All I want is some confirmation that they BOTH have been cancelled.  (My internet is still working, BTW.  My phone is not).

[LawrenceC]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

[bobatly]

I have.  I tried chat and they told me I had to call.  I called and they said that it "would be cancelled" but could not provide any confirmation number.