Trying to find out about Double Play and 75/75 internet

[shikkie]

I called Verizon to see how much the Double Play would be. I already had the Triple Play with a $30 credit for 89.99. She said she could get me 75/75 internet and TV for 89.99. I get the estimated bill a minute later and she cancelled my HBO and the bill was 104.99. I called back and they put me back to 25/25 internet and put HBO back on. Rep told me I could keep the 89.99 for two years. Another estimated bill-this time it was 114.99/month. Called back and got "supervisor." She said they need to train their reps better and that the rep had no business telling me I would get that deal. I still have no HBO because they are sending a box (that I already have) with the HBO connected to that box. I told them they sure turned it off fast enought can't they just turn it back on again?! And aren't these conversations taped to show that the customer rep offered me a deal that I accepted only to have it rescinded? They have no clue what they are doing at Verizon. Makes me want to go back to Comcast (who I didn't like but, quite possibly, had better customor service). HORRIBLE CUSTOMER SERVICE!!!

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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