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Trying to get ahold of Customer service manager to help with box fix and rate changes
bratna
Enthusiast - Level 1

Just got off the phone with a Verizon Customer Service Manager {edited for privacy}, he was rude and did not solve any of my issues, box still not working and Verizon still changing my rate that we had signed up for. On the phone for an 1hr and 40 mins and he says we do not give credit for inconvenice, what about just fixing my issues. 

Re: Trying to get ahold of Customer service manager to help with box fix and rate changes
ElizabethS
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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