Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Transferred service to my new address in January. Been double billed & charged for extra services ever since. I call & call & call. Spend hours on hold. Spend hours with billing. No one can fix anything! Come to this board for "help" and get referred to a one-on-one chat. That did NOTHING, because they tell me I have to talk to billing. And around & around it goes. Even though I am paying nearly $300 per month for services that are only $150, but the false charges have now made my past due balance $1500.
Do you see the absolute absurdity? My bill is to be $150 per month. I am paying double that and still every month I fall hundreds of dollars behind!
I haven't got any more HOURS to spend on the phone. And when I ask for an email address, I'm told that Verizon doesn't have email. An internet and email service provider that does not have email? Priceless.
How utterly inept this company is. I'd rather deal with Comcast. At least they have offices where you can pop in and talk to a human.