Trying to resolve a billing dispute

[JoeBooth]

My bill arrived with a charge for a movie we did not order. I tried the following:

Used the website to dispute the charge.

Nothing happens when you click the button. (Note, I am developer and I know how websites work).

Spent 30+ minutes in a chat, basically to be told, can't remove it and offered a free month of Youtube TV as a compensation. Sent a revised bill showing a $50 charge for Youtube TV. When questioned, was told the first month was a trial, I could cancel after the trial period.

Went to the went site to try the "Call me" option.

Told option was not available.

Sent a detail message via Facebook messenger.

After an hour, still no reply nor acknowledgement of the message.

Just tried voice number, told, sorry can't do that now, try tomorrow.

So far, I've spent close to an hour trying to get a disputed charge removed.

I suspect this is deliberate to make people give up. Verizon is pricey, every time I call, it is generally an hour, and not very helpful.

Very disappointed...

[LawrenceC]

Hi JoeBooth,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.