Trying to stop newly placed order and removal of HBO Free package

[ellen11261]

I just called this evening to change my internet speed from a mailer I received with a geat price of just $10 more per month along with "Free" HBO for 12 months.  After spending 20 minutes on the phone because I was told that the free HBO wasn't on my Profile to receive, I was then told it would be added.  After receiving my first bill notice, I was quoted $122.33 and after more charges I wasn't told about such as the $3+ sports surcharge and -$5.00 bundle discount removed....my new bill stated $160.74....out rageous, so I called back within 1/2 an hour to cancel the new order.  The operator told me "Sorry, it's been placed" and most of which I couldn't understand because even though he was speaking English, I couldn't understand his words.

I really want this order canceled and  cannot sit on the phone tomorrow during work to get this accomplished.  Thank you in advance.  My order# is {edited for privacy}

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.