Two accounts?!?!?!?!

[Moonlyght]

            I have been told I have two accounts. Customer Service states they just need to be merged. 1st time attempting to square it away my contract was extended by two months. Not fixed. Somehow my credit card information was setup for auto pay (over 1 year ago). Well it was all good until my credit card was compromised. Got a new number and spent over 4.5 hours on phone being bounced from representive to representive, department to department. Then at 1730 EST I am told you need to talk to Financial Services but they closed at 1700 EST. And SUPRISE of course no supervisor is ever available from Customer Supprt, Technical or Web Support. Repeating the same infomration over and over is frustrating and annoying. So far spent this time alone 5 hours on this issue with NO resolution in sight. Yet they want their money what does it take to get an issue resolved. I was told call corporate but I do not have the number to give you nor is it online.

Tim from Web Support states "We have no way to input notes into your account that you are having issues".

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.