Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have been trying to view my bill online for the last four days. Every time I log in and go to My Verizon > View Bill, I get the following message:
"We are unable to process your request at this time. Please try again later. We apologize for any inconvenience."
I have tried on three different browsers on four different devices. I have also cleared cache on all of them. I am starting to think that this is issue is no longer my problem but Verizon's problem. I have systematically gone through step by step to make sure that there was not a problem on my end.
To try to fix this, I went to the online chat support. They were unable to send me my bill and sent a ticket which I still have not recieved email confirmation for (three days ago).
I then tried calling and played ping-pong between the e-support and billing-support. Neither department knew whose responsibility this was. The billing department was also unable to simply email me a .pdf version of my bill.
I have tried to be patient and to fix this issue in multiple different ways and to seek help via phone and chat, I am now out of options. My entire life is being held up by not having my bill because I need to prove my residency at my apratment and the internet bill is the only utility bill that is under my name.
Can Verizon please look into my account, I guarantee there is some sort of permission issue or something that is not allowing me to see my bill. I have done a lot of searching online and I don't seem to be the only person suffering from this. If I do not get word back soon, I will be forced to cancel my service with Verizon because I absolutely need to prove my residency for an insurance policy at work and there is a hard deadline that is rapdily approaching.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.