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Unable to Change Services - Contact Local Business Office
bpetr1204
Newbie

When I click on Add / Change Services, I receive a message asking me to contact the Local Business Office.    I have spoke with several Verizon support reps who have been unable to resolve the issue. 

This issue persists using several different browsers.

Can someone put me in touch with a Verizon contact that resolve this issue?

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Re: Unable to Change Services - Contact Local Business Office
LawrenceC
Community Manager
Community Manager

Hi bpetr1204,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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