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Unable to Redeem Gift Card

Similar to the other threads I have seen here, I am not able to redeem the $100 Verizon Gift Card for signing up for Fios. Clicking on the rewards tile takes me to another page that doesn't load.  Have tried with Chrome, Firefox, both browsers incognito and the Fios app on iPhone.

Chat support was gave me a number to call. The agent told me to wait a few days to fix it, and it still is not resolved. How can I redeem these 2 x $100 gift cards?

Thank you

Re: Unable to Redeem Gift Card

Hi redpancho,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.